1. Introduction

EcoPhase Group Ltd values your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or interact with our services.

By using our website or submitting your information, you consent to the practices described in this policy.

2. Who We Are

Company Name: EcoPhase Group Ltd
Registered Office: 1A Norton Avenue, Stockton-on-Tees, TS20 2JH, United Kingdom
Email: contact@ecophase.co.uk
Company Registration Number: 
Place of Registration: England & Wales

We are the data controller, responsible for determining how your personal data is processed and protected.

3. Information We Collect

We may collect and process the following information:

Contact information: your name, company name, email address, and telephone number

Project and service details: information you provide when enquiring about our services

Website usage data: IP address, browser type, operating system, and browsing behaviour (via cookies or analytics tools)

Correspondence: any messages, emails, or documents you send us

We do not intentionally collect or store sensitive personal data unless it is voluntarily provided for specific business purposes.

4. How We Use Your Information

We process your data to:

Respond to your enquiries and provide requested services

Manage and deliver contracts and projects

Improve our website and user experience

Maintain administrative and legal records

Communicate important updates and service information

We will never sell or rent your personal information to third parties.

5. Legal Basis for Processing

We process your data under the following lawful bases:

Contractual necessity: to fulfil a contract or respond to an enquiry

Legitimate interest: to improve our services and maintain client relationships

Legal obligation: to comply with applicable UK laws and regulations

Consent: for specific communications where you have opted in

6. Data Security

We take data protection seriously.
All personal information is stored securely using password-protected systems and encrypted communications where possible.
Access to personal data is limited to authorised personnel only.

We have implemented appropriate physical, technical, and organisational measures to safeguard your data against loss, misuse, or unauthorised access.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
After this period, your information will be securely deleted or anonymised.

8. Sharing Your Information

We may share limited data with trusted third parties that help us operate our business — such as IT providers, web hosting companies, or waste management partners.

All third parties are contractually obligated to handle your information securely and in compliance with UK data protection laws.
We do not share your data for marketing or unrelated purposes.

9. Your Rights Under UK GDPR

You have the right to:

Request a copy of the personal data we hold about you

Request correction or deletion of your information

Object to or restrict certain types of processing

Withdraw consent where applicable

Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at contact@ecophase.co.uk.

If you are unhappy with our response, you can contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.

10. Cookies

Our website may use cookies to:

Enhance your browsing experience

Analyse website traffic and improve functionality

Cookies are small files stored on your device. You can manage or disable cookies in your browser settings at any time.

For more details, please refer to our [Cookies Policy] (link to your cookies page).

11. Updates to This Policy

EcoPhase Group Ltd reserves the right to update or modify this Privacy Policy at any time.
Changes will be posted on this page with an updated “Last revised” date.
We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

📧 Email: contact@ecophase.co.uk
🏢 Address: EcoPhase Group Ltd, 1A Norton Avenue, Stockton-on-Tees, TS20 2JH, United Kingdom

Last updated: October 2025